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        I. Definitions

        Terms and Conditions – all the rules included in this document, specifying the proper way of utilizing the Website.
        Website – this WWW page that serves commercial and service provision-related purposes available under the following address: https://csgo-skins.com and is managed by the Administrator.
        Administrator – WIZIN Piotr Szewczyk Dominik Szewczyk s.c. NIP: 774-32-32-958, REGON: 366503246, Trakt Kamiński 15 Street, 09-530 Gąbin, Poland, e-mail: [email protected], phone: 242356645 – an entity responsible for Website maintenance and management.
        User – every person vising the https://csgo-skins.com Website in order to take advantage of particular Services, for informational purposes, as well as for any other purposes connected with the functioning of the Website.
        Item – a virtual resource that has its use only on the CSGO-Skins.com website. The item has no real physical form.
        Service – based on providing the User with the Items purchased by him or her. Items are sent via the Steam platform to the Trade URL which has to be provided by the User on the Website beforehand.


        II. General provisions

        1. By making a decision to take advantage of the Website, the User agrees to comply with all the provisions of those Terms and Conditions and claims that he or she accepts them.
        2. In order to purchase Items, the User has to log in to the Shop by using the Steam platform. Logging in to the Shop via the Steam platform is safe and does not result in transferring any pieces of information or authorizations to the Administrator.
        2. Payment-related services available on the Website are provided by the following companies: PAY G2A and SimPay. Using their services is equivalent to accepting all the Terms and Conditions specified in point 3.
        3. Detailed Terms and Conditions of payment-related services providers are available at:
        • Pay G2A Company: https://pay.g2a.com/terms-and-conditions
        • SimPay Company: https://simpay.pl/dokumenty/simpay_regulamin_uzytkownik_koncowy_01_03_15.pdf
        4. Website is in no way connected with Valve Corporation, Counter Strike: Global Offensive, Steam, or any other Valve Corporation’s trademarks.
        5. User understands that the purchased Items will not be returned.


        III. Characteristics of Users and the Service

        1. Service can be taken advantage of by adults allowed to use a mobile phone. Minors are not allowed to use the service regardless any consent from their parents or legal supervisors.
        2. User willing to purchase a particular Item has to top up $2 to his or her wallet by using available payment options beforehand.
        3. Service Provider and the Administrator cannot be held responsible for:
        • Content of SMS messages sent by the Users to use SimPay payment-related services,
        • Taking advantage of the payment-related services by individuals not allowed to use a mobile phone and by minors,
        • All possible damages and losses caused by an improper use of the Service,
        • Improper assessment of User’s financial capabilities or the failure to check current Steam prices,
        • Disruptions in Service provision, if they have been caused by force majeure being outside Service Provider’s/Administrator’s control,
        • Actions taken by the Users resulting from: the failure to understand the character of the service, the failure to consult the up-to-date version of those Terms and Conditions, and/or the use of the Service in a way breaching the provisions of those Terms and Conditions.
        • Breaks in User servicing caused by technical issues (e.g. configuration, updates, hardware replacement etc.) including those being outside Service Provider’s/Administrator’s control.
        • Possible account ban on the Steam platform.
        4. While taking advantage of the Services provided by the Website, each and every User is solely responsible for breaching the provisions of those Terms and Conditions, including criminal and civil responsibility in the case of violating applicable Polish law regulations.
        5. Website User is not granted the right to claim compensation for costs incurred to add funds to the account on the Website.
        6. The user, by winning the skin from any case, is not its owner. He is only the owner of the funds, equivalent to the given skin. The User has the rights to use the Upgrader or to resell any skin he won. Withdrawing funds: The user, having funds on the site, can use the WITHDRAW section, and by trading items between users, make an offer to another player. The regulations and rules of trading are specified in point III.7

        7. Trading items between players:
        Withdraw:
        • Once you request an offer, the price is deducted from your balance, and the seller will be notified to confirm or reject the sale. If the seller does not confirm or reject the sale within 2 minutes, the request will be cancelled, and you will be refunded.
        • Once the seller confirms that he still wants to trade, he has 10 minutes to send you an offer. You cannot request other offers from the market once the seller confirms your trade, until the trade is completed.
        • If the seller doesn't send you an offer within 10 minutes, the offer will be cancelled and locked.
        • Once the offer is locked, you will need to contact out Support Team to solve the dispute before you can create or purchase offers again.
        Deposit:
        • You can have up to 5 active offers. If you reach this limit, cancel or complete sales to be able to deposit again.
        • All your offers will be kept active for as long as you're online on CSGO-SKINS.com
        • Once a buyer requests your skin, you have 2 minutes to confirm that you still want to trade. After confirming a trade, you can no longer cancel an offer.
        • After you confirm a trade, you have 10 minutes to send the trade offer on Steam to the buyer.
        • If you do not send an offer within 10 minutes, or the buyer doesn't accept the offer, the offer will become locked.
        • Once the offer is locked, you will need to contact out Support Team to solve the dispute before you can create or purchase offers again.


        IV. Complaints

        1. All complaints and claims resulting from faulty Service provision should be send to the Support within seven days from the moment of fault occurrence.
        2. Complaints and claims sent after the specified deadline shall not be considered.
        3. Complaints can be sent to the Support by using the address visible in the lower right corner of the Website.
        4. Complaint consideration time is equal to 7 working days from the moment of Complaint reception.
        5. In special cases, the Website shall be given the right to prolong the complaint consideration period up to 30 working days after informing the User about such a necessity.
        6. After considering a Complaint to be valid, the User will be returned funds equal to the value of the placed order.
        7. User cannot request any form of compensation other than the one specified above, meaning that he or she shall not have the right to material or financial compensation.
        8. After considering a Complaint to be valid , the Administrator shall not be held responsible for damages and losses exceeding the value of the top-up.


        V. Final provisions

        1. After User’s login to the Steam platform, the following data are sent to the Website: Steamid, avatar, and Steam nick. Logging in the Website is safe and is not connected with transferring such pieces of information as Steam login or password of the User to the Website.
        2. Administrator shall hold right to the verification of User’s identity by requesting him or her to send him a copy of his or her ID via e-mail.
        3. Administrator shall hold right to change those Terms and Conditions without informing about the reason of the said fact. Changes made in those Terms and Conditions enter into force at the moment of their publication on the Website.
        4. Those Terms and Conditions have been in place since 03.06.2016.


        VI. Additional Terms and Conditions; EULAs

        When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.

        With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

        We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.

        You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

        For customer service inquiries or disputes, You may contact us by email at [email protected]
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